Local Pick Up/Delivery

How do I place an order for local pick up/delivery?

To place an order, click here. Pick up is available Wednesday-
Sunday and delivery is available on Fridays and Saturdays.

Where is pick up?

We are located in a residential area in Miami, FL near The Falls Shopping Center. For security purposes the exact address will not be listed on the website, however, it will be included in the confirmation email once an order has been placed. All cookies are baked to order and must be ordered in advance. 

The Falls address: 8888 SW 136th St, Miami, FL 33176 (Dough House is located less than 2 miles away) 

How far in advance do I need to place an order for local pick up and delivery?

The cut-off time for same-day pick up or delivery is 1:30 pm on weekdays and 12:30 pm on weekends.
NOTE: All cookie cakes must be placed at least 3 days in advance. Orders can be expedited for anadditional fee.

Where do you deliver to?

Dough House offers delivery within a 15-mile radius. To see if you're eligible for delivery, please enter your address at checkout. 

Nation-Wide Shipping

How do I place an order for shipping?

Dough House Cookie Company ships nationwide! To place an order for nationwide shipping, click here.

Cookies are shipped with USPS Priority Mail or USPS Priority Mail Express. If you live outside of Florida, we recommend you select USPS Priority Mail Express to ensure freshness! 

When will my cookies ship?

All cookies are baked to order. Orders will ship within 1-3 business days from when your order was placed. Once your order has shipped, the tracking information will be emailed to you. 

I entered the wrong shipping address. Can you change it?

Please email doughhousemiami@gmail.com with your order number immediately if you’ve entered the wrong address! Include “update shipping address” in the subject line.

My cookies are damaged, what do I do?

We handle and package our cookies with care! Please keep an eye on the tracking and make sure you bring your cookies inside immediately after they are delivered. Our cookies don't like the heat! If your chocolate chip-covered cookies have a whitish coating it's because of the heat. Don't worry, this just affects the appearance, and it is totally safe to eat! If any of your cookies have melted just pop them in the fridge for a little bit and then enjoy!

I didn't receive my order, what do I do?

Once your order has shipped, we are not liable for any lost, stolen, or returned packages. Please contact USPS to report a claim.

Heating and Storage Instructions

Are your cookies baked?

Yes our cookies are fully baked! Dough House cookies are thick, dough-like cookies.

How do I store my cookies?

We recommend storing cookies in an airtight container and enjoying them within 4 days. To save your cookies for a later date, freeze them for up to 3 months. When you’re ready to indulge, thaw out the cookies before you indulge. If you choose to reheat your cookie, let them thaw out first so you don't ruin the unique texture.

Should I re-heat my cookies?

If you prefer a “dough-like” texture, we do not recommend reheating your cookie. If you prefer warm, goeey cookies, we recommend reheating them in the oven at 350 degrees Fahrenheit for about 5-7 minutes or microwaving them for about 10-15 seconds. 

If you live in a colder climate, your cookies may arrive cold. It is best to let the cookies thaw out before you indulge!

Allergen Info

Are your cookies nut free?

Some flavors may contain nut products. Cookie flavors that contain nuts will be stated in the
cookie’s description. Please note, all cookies are processed in the same place so there is always
a chance of cross-contamination.

Do you offer Gluten free or vegan cookies?

At this time, no. All Dough House cookies are made with eggs, dairy and wheat (gluten).

Catering/Custom Orders

Can I customize the packaging for my large order?

Yes! Personalize your cookies for a birthday, wedding, baby shower, anniversary, or any other event/holidy! Please email us for more information.

How far in advance should I place my custom or large order?

Since all cookies are baked to order we require custom or large orders to be made at least 3
weeks in advance.

Do you offer mini cookies?

Yes! We offer mini cookies for catering orders. Mini cookies are offered in the following flavors: OG Chip Loaded, OG Chip Naked, Not Your Basic Oreo, and Birthday Cake. Please email us for more information.

Refund Policy

Can I cancel my order?

All sales are final.

What is your return/exchange policy?

We handle and package our cookies with care! Due to factors such as weather and transportation, your cookies may come with some (tasty) imperfections. Since our products are perishable, we do not offer refunds or exchanges for any stolen or damaged packages, or any delays in delivery caused by our shipping partners (this may include but is not limited to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, or any other reason outside of our control).